Frequently Asked Questions

It starts with a free in-home measure, where we check each opening for square, plumb, and true, look for rot or water damage, and talk through what you want the windows to do for you. Then you get a written quote with each line broken out. Once you approve, we order the windows, confirm a install date, and show up when we say. Install usually takes one to two days for an average home. We remove the old units, set the new ones, trim and seal, haul everything away, and register your warranty before we leave the driveway.

Yes. Sliding glass doors are one of our most common jobs in Plantation, where nearly every home built since the 1960s has at least one opening onto a patio or pool deck. We replace standard sliders, two-panel and three-panel configurations, and upgrade to impact-rated or Low-E glass packages. We also fix existing sliders when the issue is rollers, tracks, or weatherstripping rather than the whole unit. If you're not sure which side of the line your door falls on, call (772) 577-2915 and we'll tell you honestly.

Most whole-home window replacements in Plantation take one to three days of installation, depending on how many windows, whether they're single-story or two-story, and how much prep work the openings need. A single window or door replacement is usually a half-day job. The bigger variable is lead time for the windows themselves, which can run two to eight weeks depending on the manufacturer and glass package. We'll give you the install window and the actual date in writing before we order anything. Call (772) 577-2915 to get your project scheduled.

In most cases, yes. Plantation requires permits for window and door replacement, particularly when the openings are being changed in size or when impact-rated products are being installed for wind-borne debris compliance. The permit process involves a plan review and an inspection after install. We handle the permit paperwork and coordinate the inspection as part of the job. We never ask a homeowner to pull their own permit. It's part of doing the job right. Call (772) 577-2915 with questions about your specific project.

Sometimes. If the issue is a broken balance, worn weatherstripping, a failed sash lock, or a fogged insulated glass unit, repair may be the right call and we'll tell you that plainly. But when the frame is rotted, the opening is out of true, or the window is old enough that replacement parts are no longer made, repair becomes throwing good money after bad. We measure the opening twice and give you an honest recommendation, not a sales pitch. Call (772) 577-2915 and describe what you're seeing. We'll tell you what we think before we ever step foot in your house.

We carry and install several manufacturer lines, including ECO Window Systems, Mr-Glass, and ViewLux, along with others. We quote brands side by side on paper so you can see the differences in cost, glass package, and warranty terms rather than hearing a sales pitch. The right brand depends on your home's exposure, your budget, and how long you plan to stay in the house. We'll help you pick one that fits. Call (772) 577-2915 for a free consultation and written comparison.

Yes. Therma-Tru fiberglass doors are a solid choice for Plantation's humidity and heat. Fiberglass won't warp or swell the way wood doors do in South Florida's wet season, and the brand offers impact-rated options that meet Florida building codes for wind and debris. Their finish options have come a long way, and the doors hold paint and stain well. We install Therma-Tru regularly and can quote one alongside other fiberglass and steel options so you can compare on paper. Call (772) 577-2915 and we'll bring samples.

Usually, yes. If you're replacing one or two failed windows rather than the whole house, we'll match the frame material, glass style, and grid pattern as closely as current product lines allow. Older windows from discontinued lines sometimes can't be matched exactly, and in those cases we'll tell you up front what the closest available option looks like and how it will read from the street. We'd rather be honest than leave you with an odd duck window on the front elevation. Call (772) 577-2915 and tell us what you're trying to match.

Low-E glass has a microscopically thin metallic coating that reflects heat while letting light through. In Plantation, where the air conditioning runs ten months a year, Low-E is worth the upcharge on every sun-facing window. It cuts solar heat gain noticeably, reduces fading on furniture and floors, and pays for itself over the life of the window. Most of the impact-rated and energy-efficient packages we quote from ECO Window Systems, Mr-Glass, and ViewLux include Low-E as standard or as a low-cost upgrade. Call (772) 577-2915 and we'll show you the numbers.

Every pro working under the TruePane name is required to hold the license and insurance the state of Florida requires for window and door installation work. We verify that before a crew ever steps onto your property. We also carry liability coverage and Florida workers' compensation so you're never exposed if something goes wrong on the job. If you'd like to see documentation, ask us. We're glad to show it. Call (772) 577-2915 and we'll answer any credential questions before we quote the work.

Every installer working under our name is held to the same standard: proper training, proper licensing, proper insurance, and a commitment to the TruePane way of working. A crew that slips on any of those doesn't work under our name. We'd rather tell you we're booked out further than send someone we can't vouch for. What matters to you is that the people in your home know what they're doing, respect the house, and stand behind the work. That's our bar. Call (772) 577-2915 and ask us anything along these lines.

Dale Kessler is the founder of TruePane Windows & Doors. He's a second-generation glazier who started on the window crew inside a general contracting outfit and split off in 2008 because windows were the part of every job that got argued about later. He keeps a level in his truck door and a rule on the whiteboard: if the pane is not true, the job is not done. That's the standard Dale set nearly two decades ago, and it's the standard the Plantation team works to every day. Call (772) 577-2915 to work with people trained to that standard.

First, get yourself and your family away from the broken glass. Then call us at (772) 577-2915. Our phone is answered 24/7. If the opening is exposed to weather, we can walk you through a temporary board-up over the phone and get a permanent replacement scheduled. Don't try to remove large shards of tempered glass yourself, and don't run power tools near standing water. A broken window is dangerous, and broken window glass does not respect a homeowner's good intentions. Call us. We'll handle it.

Yes. Emergency board-up is a service we provide in Plantation and the surrounding cities, and our phone is answered 24/7 at (772) 577-2915. We'll secure the opening properly so the house is protected from weather and uninvited entry, then schedule the permanent replacement. Board-up is temporary, but it's not optional in South Florida, where an open window means rain driving sideways through your living room and every mosquito in Broward County finding its way in. Call us and we'll get it handled.

Emergency board-up and after-hours response does carry an additional cost for the immediate response and temporary securing of the opening. We'll tell you the board-up price before we dispatch, and the permanent window replacement is quoted separately at our standard rates with the same written line-item quote we provide for any job. Nothing about an emergency means you should lose the right to know what you're paying. Call (772) 577-2915 and we'll talk through costs and options up front.

Yes. A front door that won't close, won't lock, or won't open is a security problem, not just an inconvenience. We handle door failures the same way we handle windows: answer the phone 24/7, assess the problem, and get it fixed or replaced. If the issue is a failed lock set or hinge hardware, we can often resolve it quickly. If the door itself has failed, we'll quote a replacement and help you pick something that closes square and locks true. Call (772) 577-2915 any time.

TruePane operates under the Keystone Standard, applied to windows and doors: both warranty layers in writing, durations stated, 90 days on our workmanship, no arguing. That means the manufacturer's warranty on the product is registered in your name before we leave the driveway, and our workmanship is backed for 90 days from install. If something isn't right, we come back. No paperwork, no runaround, no arguing. That's the promise stamped on our work. Call (772) 577-2915 and ask us to show you the warranty terms in writing before you sign anything.

Yes. We register both layers of the warranty, the manufacturer's coverage on the product and our workmanship backing, before the truck leaves your driveway. You'll get the documents. You won't have to chase down a warranty card, remember to mail something, or wonder later whether the coverage actually exists. It's part of the job. Too many window failures turn into arguments because someone skipped the paperwork. We don't skip it. Call (772) 577-2915 and we'll explain exactly what the warranty covers on the products we quote you.

It covers the installation itself. If a window we installed doesn't open and close properly, if water is getting in around the frame, if trim separates or a door binds, we come back and make it right. The 90 days covers our workmanship, distinct from the manufacturer's warranty on the product itself, which runs longer and covers glass failure, seal failure, and material defects. Having both layers in writing means you're never caught between an installer pointing at the manufacturer and a manufacturer pointing at the installer. Call (772) 577-2915 for specifics.

Because a keystone is the one stone in an arch that holds the rest together. If it's not cut right, the whole thing fails. Windows and doors work the same way: if the opening isn't true, the unit binds, leaks, and fails early. The Keystone Standard is our promise applied to every job: both warranty layers in writing, durations stated, 90 days on our workmanship, no arguing. A tradesman's word. That's what the name means, and that's what we deliver in Plantation. Call (772) 577-2915 and put us to work.

Call us anyway. Warranty periods exist because they have to, but our reputation in Plantation doesn't expire at 90 days or at the end of a manufacturer's term. If something we installed is failing, we want to know about it, and we'll usually work with you on a fair resolution even outside the written warranty. A company that plans to be in town in thirty years doesn't hide behind the calendar. Call (772) 577-2915 and tell us what you're dealing with.

We'll be straight with you: window replacement is not a weekend project. Getting the opening square and plumb, sealing against South Florida rain, and meeting Plantation's permit and inspection requirements takes training and experience. A poorly set window leaks, binds, fog, and fails early. And the cost of fixing a bad install usually exceeds the cost of doing it right the first time. Watch videos if you're curious, but let a pro do the work. Call (772) 577-2915 and we'll quote it honestly.

Technically, a homeowner can act as their own contractor in Florida, but installing impact windows correctly means meeting specific anchoring and product approval requirements that the building department inspects. If the fastening pattern, anchor spacing, or product approval isn't right, you'll fail inspection and redo it. And a failed impact window install isn't just a code issue, it's a safety issue during the next big storm. We pull the permit, do the install to the approved specs, and pass the inspection. That's what you're paying for. Call (772) 577-2915 to talk it through.

We don't sell windows for self-install. The reason is simple: we can't stand behind a window we didn't set. The product is only half the job. If the opening isn't prepped right, the window fails regardless of how good the unit is, and then the argument starts about whose fault it is. We don't sell the argument. If you want TruePane windows, you get TruePane installation, and the warranty covers both layers together. Call (772) 577-2915 if you have questions about the full process.

Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Plantation since 2008.